Help Desk Info:
Phone Number: 337-273-0755 (open 7 AM - 4 PM on school days)
What is a help desk? A Help Desk is a centralized resource for users (like you) to ask questions of experts. You may use a help desk when your internet doesn’t work, or if your TV won’t turn on. Every help desk is a little different, so it’s important to understand what the help desk you are using does and what it doesn’t do.
When you want to get help from a help desk, the first place to visit is the Knowledge Base. The Knowledge Base is a collection of articles that the help desk team thinks you may find useful. Think of this like Google for the help desk. Often, the knowledge base will have the answer to your basic problems. If the knowledge base doesn’t have the answer, you can reach out to the help desk. Most places will allow you to do this online by filling out a form. You include a description of your problem, email and/or phone number where you can be contacted, and some basic information. The help desk team will get back to you with an answer as soon as possible, using your preferred contact method.
Help Desks often have a phone line so you have the option to speak to someone if the need arises. When you ask for help from a help desk, a record of your request is created. This record is called a ticket. A ticket is kind of like a virtual post-it note with all of the important information about what you need. It has your problem, any conversations you’ve had about the problem, who has helped you, and the final solution. That way, no matter who you talk to at the help desk, they should be able to see at a glance what has already been done.
This Help Desk
When you have a problem, your first stop should be the Help Desk website at helpdesk.lpssonline.com. There, you can look through our Knowledge Base for answers to your questions without having to call or wait for an email.
You can access the Knowledge Articles by clicking the Knowledge Articles link at the top, or the Find Answers button in the middle. You can also view popular articles at the bottom of the page. Use the “Search knowledge articles” bar at the top of the page to search for the answers you are looking for. The help desk will propose solutions to your query as you type. You can select one of those, or press enter on your keyboard to see all of the possible results.
If the knowledge base doesn’t have the answer to your question, or you have tried the steps the articles suggested, you may need to reach out to our team directly. From the home page, click the left button “Request Help”. Here, you will be asked to fill out a form to help us figure out your problem. Type your problem in the first box- this will bring up some of the articles in the knowledge base. Make sure you didn’t miss the correct answer. In the next box, enter your Lafayette Parish School System email address. If you do not have an account with the Help Desk, you will be asked to fill in your name as well. This account is NOT currently tied to Clever. Make sure you keep track of your password if you choose to create an account. If you are filling this form out on behalf of someone else, you can also include your email address by selecting “Other” for the question “Emails about this help request should be sent to…”. Continue to answer the questions on the form. If you would prefer for us to call you, please leave your phone number. Your call will be returned during Help Desk hours, so make sure your phone isn’t on in class! Once you submit your ticket, you will get an automated email letting you know that we have received your ticket. We will get back to you as soon as we can.
If your problem can’t wait, and it’s between 7 AM - 4 PM on a school day, you can call the help desk directly at 337-273-0755. You will need the name and LPSS email address of the student or teacher needing support, as well as their grade and school. One of our agents will be happy to assist you.